Customer Service Representative - Ocean Imports

Serve as the primary point of contact for customers throughout the ocean import process, issuing arrival notices to customers and designated customs brokers. Review shipment information including vessel schedules, ETAs, ports of discharge, purchase orders, and delivery details while monitoring status to provide timely updates. Coordinate with trucking companies, ocean carriers, terminals, and customs brokers to support freight movement, issue delivery orders, and assist with scheduling. Track shipments, container availability, cargo deliveries, and empty container returns, updating records in the transportation management system. Help resolve shipment issues by working with customers and logistics partners to ensure documentation is complete and accurate. Work independently within a fast-paced environment, supported by hands-on training and mentorship from experienced professionals.