Customer Service Representative - Novo Obesity
$36,150,400–$45,198,400 year
On-siteOrlando, Florida, United States
Orlando, Florida, United StatesOn-siteFull Time$36,150,400–$45,198,400 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Assess customer needs for patients, medical professionals, and family members by triaging calls and assigning priorities. Enroll new customers to Patient Solutions, record activities in the patient database, and follow up with physician offices and pharmacies to secure services. Enter incoming documents, identify and record adverse events, and complete special projects as required. This role operates within AssistRx's Patient Solutions department, supporting initiatives through direct interaction with external entities.
Required Qualifications
- High school diploma or general education degree (GED)
- Ability to assist with other ad-hoc projects and cross train within the call center environment
- Computer skills: Microsoft Office Suite
- Ability to identify, assess, and report adverse events
Desired Qualifications
- Some college
- At least 2 years' experience in a customer service/call center setting
- Medical Insurance knowledge
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