Customer Service Representative - Norman, OK
On-siteNorman, Oklahoma, United States
Job Summary
Respond promptly to inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Multitask by documenting information while speaking with customers, maintaining confidentiality and meeting productivity standards. Speak clearly and persuasively to resolve issues, soliciting feedback to improve service while adhering to quality standards. Requires high school diploma or GED, good typing skills, and ability to pass a criminal background check. This trainee role is hourly, non-exempt, and includes real-time coaching and collaboration with team members.
Required Qualifications
- High School Diploma or GED
- Must be able to successfully pass a criminal background check
- Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information
- Ability to hear inbound calls and verbal instructions clearly in real-time
- Ability to speak clearly and effectively to customers and team members on the telephone and in person
- Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information
- Good attention to detail
- Basic computer skills
- Good typing skills
- Ability to navigate multiple computer screens and applications
- Regular, predictable, and reliable attendance
Desired Qualifications
- Previous call center or customer assistance experience
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