Customer Service Representative (Nights)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Manage inbound and outbound calls with professionalism, empathy, and efficiency while troubleshooting and resolving customer issues to achieve first-call resolution. Research and retrieve information using internal systems, accurately document and process customer claims, and handle sensitive information with discretion. Follow scripts and policies to provide accurate answers, escalate complex cases as needed, and stay updated on products through ongoing training. Represent global brands during the night shift, meeting attendance and reliability requirements while maintaining a positive, team-oriented outlook.
Required Qualifications
- 18 years or older
- high school diploma or equivalent
- Excellent verbal and written communication skills
- Typing speed of 20+ words per minute
- Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Strong problem-solving, conflict resolution, and troubleshooting skills
- Reliable, punctual, and motivated with a strong work ethic
- Ability to multi-task, stay organized, and self-manage
- Customer-first mindset: empathetic, patient, and responsive
- Positive attitude and a team-player spirit
- Comfortable working in a fast-paced, dynamic environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Meet all attendance, reliability, and night shift scheduling requirements
Desired Qualifications
- 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles
- Prior experience with contact centers or government-related accounts
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigations with fingerprint
- Must be willing to submit to drug screening
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