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Planet FitnessPosted 3 weeks ago

Customer Service Representative Nights and Weekend

On-siteCedar Falls, Iowa, United States

Part TimeLarge

Job Summary

Greet potential members, answer phone calls, and conduct tours to facilitate new member sales and a superior customer experience. Manage front desk operations by assisting with member check-ins, sign-ups, cancellations, and amenity usage while maintaining club cleanliness. Resolve member service issues by communicating concerns to supervisors as needed. This role requires standing and walking 75% of the shift, lifting up to 50 lbs, and strong listening and problem-solving skills. Employees enjoy free membership for themselves and one family member, plus a comprehensive benefits package including health, dental, vision, and multiple insurance options.

Required Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency
  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time

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