Customer Service Representative - Netherlands and Belgium
HybridUtrecht, Utrecht, The Netherlands
Job Summary
Deliver outstanding customer service across calls, email, and online support as the first point of contact for Member queries. Resolve issues efficiently while supporting Members through coaching, education, and proactive engagement. Process orders and back-office activities accurately to meet service level agreements, contributing to targets like first call resolution and quality. Collaborate with internal teams to ensure a seamless Member experience and support Sales & Marketing initiatives. Participate in projects, training, and continuous improvement efforts. This role is part of the Netherlands team within the Krakow GBS organisation, focusing on service excellence and business growth.
Required Qualifications
- Previous experience in a customer service or contact centre environment
- Strong customer-focused mindset with a passion for delivering high-quality service
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Fluent in English and local language
- Comfortable working both independently and as part of a team
- Strong organisational skills and attention to detail
- Proactive, adaptable and eager to learn
Desired Qualifications
- additional European languages
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