Customer Service Representative
On-siteWaupun, Wisconsin, United States
Job Summary
Provide guidance to help customers make decisions about their financial needs and complete teller transactions including cashing checks, processing deposits, and withdrawals. Offer appropriate bank products and services while balancing and maintaining a cash drawer with accuracy and attention to detail. Operate standard office and bank equipment including Microsoft Word, Excel, Outlook, and Teams. Maintain a friendly demeanor throughout the day using effective interpersonal and communication skills via phone, email, and in person. This fully on-site role at National Exchange Bank & Trust, a family-owned institution serving Southeastern Wisconsin since 1933, supports a flexible, friendly environment with a competitive benefit package.
Required Qualifications
- Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day
- Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams
- Ability to communicate effectively via phone, email and in person
- A high school diploma or equivalent
- This is a fully on-site role; remote work is not available
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