Customer Service Representative
$41,600–$41,600 year
On-siteSparrows Point, Maryland, United States
Job Summary
Respond to customer inquiries via phone and email, processing orders accurately and entering data into the warehouse management system. Monitor inbound and outbound shipments to provide status updates, while investigating discrepancies and resolving service-related issues. Coordinate with steamship lines and carriers regarding freight availability, and maintain precise records of all interactions and shipment activity. Collaborate with warehouse operations and transportation teams to ensure on-time fulfillment. This role requires excellent communication skills, proficiency in Microsoft Office, and the ability to multitask in a fast-paced environment.
Required Qualifications
- Excellent phone and customer service skills
- Proficiency in Microsoft Outlook, Word, and Excel
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy
- Excellent verbal and written communication skills
- Ability to work effectively both independently and as part of a team
- Positive, energetic, and customer-focused attitude
- Strong organizational and time management skills
Desired Qualifications
- Knowledge of Warehouse Management Systems (WMS) preferred
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