Customer Service Representative

Obtain the release of vehicles located at body shops, residences, or other sites while serving as the primary point of contact for internal and external customers. Answer and place calls professionally, measuring call quality on knowledge, professionalism, and follow-up timing to resolve issues and facilitate unique customer experiences. Utilize company resources to gather information and offer solutions based on thorough understanding of Copart practices, with potential expansion to include chat and email support. Maintain a professional appearance and multitask effectively in a fast-paced environment, occasionally working overtime as needed.