Customer Service Representative

Customer Service Representative position at NDX Group Practice Solutions in Sarasota, FL. Responsibilities include answering phones, processing outgoing calls, troubleshooting basic technical issues with doctors, analyzing remakes to resolve issues, maintaining CRM records, scheduling FedEx pickups, submitting new doctors to LMS, assisting Accounting and Sales with pricing, setting up new accounts, and driving customer retention. Must read/write/speak English, be proficient with Microsoft Office, communicate effectively via telephone, take initiative, maintain excellent listening skills, and demonstrate attention to detail and accuracy. Education required: High school diploma or equivalent. Full-time role with health/dental/vision/disability and life insurance; paid holidays, vacation, sick time; 401K with company contribution; and tuition reimbursement. Work typically on-site in Sarasota, FL.