Customer Service Representative
HybridLas Vegas, Nevada, United States
Las Vegas, Nevada, United StatesHybridFull TimeHuman ResourcesSmall
Full TimeSmallHuman Resources
Job Summary
Address incoming calls and emails to resolve customer issues, while activating and setting up new accounts for integrated partners. Maintain accurate customer records in databases and act as a liaison between sales, credit bureaus, and clients. Support account setup changes and assist with ad-hoc projects as needed. Requires minimum one year of inbound customer service experience, strong Microsoft Office and Salesforce.com proficiency, and the ability to analyze diverse customer issues. Full-time hybrid role in Las Vegas or Bettendorf with competitive hourly pay, unrestricted PTO, and comprehensive health benefits.
Required Qualifications
- Minimum of 1 year customer service-related experience in an inbound service center work environment
- Ability to analyze and resolve customer issues of diverse scopes
- Strong working knowledge of Microsoft Office and Salesforce.com
- Effective verbal and written communication skills
- Ability to interpret and communicate detailed product information
- Ability to manage multiple tasks
- Positive, assertive individual with a desire to learn, grow, and develop
- Hybrid in Las Vegas or Bettendorf
Desired Qualifications
- Experience or knowledge in the automotive industry a plus
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