Customer Service Representative
$41,600–$41,600 year
HybridBettendorf, Iowa, United States
Job Summary
Address inquiries, resolve issues, and support existing customers and integrator partners through incoming calls, emails, technical support, and account setup and changes. Activate and setup for new customers with integrated partners while driving operational KPIs, maintain customer records, and update databases with accurate information. Act as a liaison between sales, credit bureaus, and customers, and assist in a variety of other projects on an as-needed basis. This role reports to the Director of Operations within a high-growth automotive software environment where solutions help dealerships streamline operations and enhance finance and insurance processes.
Required Qualifications
- Minimum of 2 years' customer service-related experience in an inbound service center work environment
- Ability to analyze and resolve customer issues of diverse scopes
- Strong working knowledge of Microsoft Office and Salesforce.com
- Effective verbal and written communication skills
- Ability to interpret and communicate detailed product information
- Highly collaborative team player with a passion for providing great service
- Ability to manage multiple tasks
- Positive, assertive individual with a desire to learn, grow, and develop
Desired Qualifications
- Experience or knowledge in the automotive industry a plus
- Bachelor's Degree or equivalent preferred but not required
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