Customer Service Representative
On-siteDallas, Texas, United States or Des Moines, Iowa, United States
Job Summary
Answer customer inquiries via phone, email, and e-commerce chat; process parts orders accurately in the ERP system; provide order status updates, tracking, and delivery timelines. Research and resolve order discrepancies, shipping issues, billing questions, and product returns while identifying correct replacement parts. Coordinate with warehouse and logistics teams to expedite orders, process warranty claims, and maintain accurate customer records in the CRM. Recommend additional parts and escalate complex technical issues. Meet individual and team performance goals for call volume, accuracy, and customer satisfaction. Work on-site in Frisco, TX or Grimes, IA.
Required Qualifications
- Applicants must be authorized to work in the United States without the need for employer-sponsored work authorization now or in the future
- 1-3 years of customer service experience, preferably in a call center, order processing, or e-commerce environment
- High school diploma or equivalent
- Strong verbal and written communication skills
- Comfortable navigating multiple computer systems simultaneously (ERP, CRM, order management)
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
- Strong problem-solving skills and a customer-first mindset
- Lift up to 50 lbs.
Desired Qualifications
- Experience with parts, equipment, and/or industrial/electrical/mechanical products
- Familiarity with car wash, equipment maintenance, or related industries
- Experience with e-commerce order platforms
- Bilingual (English/Spanish) a plus
- Experience with Oracle NetSuite
- Experience with Salesforce Service Console
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