Customer Service Representative
HybridNashville, Tennessee, United States
Job Summary
Answer inbound calls and emails for four business lines including CPA Examination Services and NASBA Licensing, resolving technical issues and troubleshooting login errors or system functionality. Respond to inquiries regarding the Uniform CPA Exam process, licensure, and application statuses while maintaining thorough notes of interactions in the CPA Portal and Terradotta. Escalate unresolved technical issues to the Team Lead and draft professional correspondence using appropriate formats. Demonstrate empathy when addressing candidate concerns and adhere to call time, hold time, and quality assurance standards. Work Monday through Friday in the Nashville office two days per week, with some flexibility for work from home for those living in the Middle TN area.
Required Qualifications
- Ability to report to work on time and manage time off throughout the year
- High school diploma or equivalent
- 1 year experience in a customer service role
- Effective analytical/problem solving, multi-tasking and research skills
- Strong listening and verbal communication skills
- Strong customer service skills
- Good data entry and typing skills
- Punctual and dependable
- Some college
- Must live in the Middle TN area and not out of state
- Must work in the Nashville, TN office two days per week or as needed
- Must be able to work overtime (more than 40 hours per week) as business needs dictate
- Must successfully complete national criminal background check
- Must successfully complete national sex offender registry search
- Must successfully complete an education credential check
- Must successfully complete a credit check
- Must successfully complete Global Watchlist and/or Government Watchlist checks
Desired Qualifications
- Some college preferred
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