Customer Service Representative
$60,000–$60,000 year
On-siteDallas, Texas, United States
Job Summary
Respond to basic customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or walk-in counter. Fulfill customer orders while negotiating sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition. Build customer relationships to drive repeat business and maintain appropriate inventory levels by sourcing from branch, distribution center, or supplier stock. Determine cost-effective shipping methods, expedites backorders, and may pull inventory for shipment or handle returns. Work under close supervision with no supervisory responsibility.
Required Qualifications
- High school diploma or GED
- Zero (0) to three (3) years of related experience
- Reliability
- Organization
- Attention to detail
- Strong communication skills including written, verbal, and listening
- Ability to multi-task
- Time management skills
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Desired Qualifications
- Product knowledge
- Excellent driving record
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.