Customer Service Representative
$37,440–$45,760 year
On-siteChampaign, Illinois, United States
Job Summary
Respond to basic customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or walk-in counter. Place customer orders, negotiate sale and purchase prices within parameters, and adjust non-contract pricing to meet competition while maximizing profit. Build customer relationships to drive repeat business and process improvements, then source products from branch, distribution center, or supplier inventory to maintain appropriate levels. Determine the most cost-effective shipping method, expedites backorders, and may pull inventory to prepare orders for shipment or handle returns. Requires high school diploma, zero to three years of experience, and strong communication and multi-tasking skills. Pay is $18-$22 per hour.
Required Qualifications
- High school diploma or GED
- Zero (0) to three (3) years of related experience
- Reliability
- Organization
- Attention to detail
- Strong communication skills including written, verbal, and listening
- Ability to multi-task
- Time management skills
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Desired Qualifications
- Product knowledge
- Excellent driving record
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