Customer Service Representative
$41,371–$51,750 year
On-siteRiverside, California, United States
Job Summary
Respond to basic customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or walk-in counter sales. Fulfill customer orders accurately while negotiating sale and purchase prices within parameters to influence gross profit. Adjust non-contract pricing based on competition to maximize company profit and build relationships to drive repeat business. Order items to maintain appropriate inventory levels, sourcing from branch, distribution center, or supplier inventory. Determine cost-effective shipping methods, expedite backorders, and prepare orders for shipment. Handle customer returns and partner with Account Representatives to ensure satisfaction. Perform other duties as assigned.
Required Qualifications
- High school diploma or GED
- Zero (0) to three (3) years of related experience
- Reliability
- Organization
- Attention to detail
- Strong communication skills including written, verbal, and listening
- Ability to multi-task
- Time management skills
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Desired Qualifications
- Product knowledge
- Excellent driving record
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