Customer Service Representative
$41,371–$51,750 year
On-siteAnaheim, California, United States
Job Summary
Respond to basic customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or walk-in counter sales. Place customer orders, source products from branch, distribution center, or supplier inventory, and determine the most cost-effective shipping method. Negotiate sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition while maximizing industry profit. Build customer relationships to drive repeat business and expedites backorders. May pull inventory, prepare orders for shipment, and handle customer returns without approval for orders up to $5,000 per line. Partners with Account Representatives to ensure satisfaction.
Required Qualifications
- High school diploma or GED
- Zero (0) to three (3) years of related experience
- Reliability
- Organization
- Attention to detail
- Strong communication skills including written, verbal, and listening
- Ability to multi-task
- Time management skills
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Desired Qualifications
- Product knowledge
- Excellent driving record
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.