Customer Service Representative
$31,200–$31,200 year
On-siteMount Pleasant, South Carolina, United States
Job Summary
Greet pets and their owners upon arrival, answer phone and email inquiries about boarding, grooming, and daycare services, and manage reservations and appointments. Assist with check-ins and check-outs, coordinate with grooming and kennel staff regarding pet needs, and escort dogs to play areas or kennels. Maintain front office cleanliness by vacuuming, sweeping, and organizing desks, while contacting veterinarians for vaccine information and updating client profiles in kennel software. Work evenings, weekends, and holidays as needed, with a flexible schedule to accommodate the resort's evolving needs.
Required Qualifications
- Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
- Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
- Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
- Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
- Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
- Dog Lover: Passion for working with animals a must!
Desired Qualifications
- Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
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