Customer Service Representative

Manage end-to-end order processing and deliver an exceptional customer experience. Serve as primary customer contact by phone, email, and in person; answer questions, provide product information, and follow through on requests. Coordinate with Sales, Operations/Production, Logistics, and Accounting to meet customer needs and resolve issues. Arrange deliveries/shipments and communicate status, ETAs, and changes to customers and internal teams. Maintain accurate records in ERP/CRM, including order details and customer interactions. Monitor open orders, proactively identify risks or delays, and facilitate expedites or solutions. Support inventory checks and lead-time guidance in partnership with planning/operations. Assist with account setup, credit applications, and basic billing/invoice inquiries. Build product knowledge and participate in regular team touchpoints to align on priorities and handoffs. Provide consistent, professional customer service aligned with company standards; comply with policies and safety procedures; maintain attendance and flexibility for occasional evenings/weekends and limited travel. Contribute to continuous improvement by suggesting process/workflow enhancements.