Customer Service Representative
$37,440–$49,920 year
On-siteChelmsford, Massachusetts, United States
Chelmsford, Massachusetts, United StatesOn-siteFull Time$37,440–$49,920 yearAssociates DegreeSmall
Full TimeAssociates DegreeSmall
Job Summary
Convert incoming customer calls into booked service appointments while delivering scripts with an authentic cadence. Respond to customer requests, resolving issues and promoting the brand through professional rapport building. Participate in training to boost booked calls and practice outbound calling. Adhere to the company's plan for resolving customer complaints quickly and favorably. Maintain and update the customer database with complete and accurate information.
Required Qualifications
- Proven track record in customer service
- IT competent
- good typist
- proficient with phone systems
- Highly organized
- exceptional follow-through abilities
- Strong verbal and written communications
- Ability to build trust
- demonstrate empathy
Desired Qualifications
- Bachelor degree or equivalent is a plus
- Engaging personality that blends well with a fast-paced, goal-driven environment
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