Customer Service Representative
$31,200–$31,200 year
On-site · Lubbock, Texas, United States
Job Summary
Customer Service Representative at Million Air provides concierge-style service to pilots and customers, greeting guests, handling reservations and invoicing for services, proactively preparing for incoming aircraft, and communicating with customers, pilots, and team members. Requires strong customer focus, ability to operate a motor vehicle, and proficiency with Microsoft Office and POS programs. The role involves maintaining a professional front desk and lobby, assisting with service recovery feedback, and collaborating with the line service team to meet customer expectations. Open evenings and one weekend day weekly; non-exempt with an expected 40-hour workweek. Education requirement: High School Diploma or equivalent; entry-level position.
Required Qualifications
- High School Diploma or equivalent
- Customer service experience preferred in the service industry
- Ability to work evenings and weekends
- Acceptable driving record
- Ability to pass a background check
- Zero tolerance drug free employer includes pre-employment and random screening
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