Customer Service Representative
On-siteQuezon City, Metro Manila, Philippines
Quezon City, Metro Manila, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Provide end-to-end customer support via email, ticketing systems, and phone channels, handling web order troubleshooting, returns, post-purchase support, store assistance, shipping investigations, and loyalty program administration. Resolve complex and sensitive customer interactions constructively using strong written and verbal communication skills to manage BAU workloads independently. Requires 1+ years of customer service experience with proficiency in English and Zendesk familiarity.
Required Qualifications
- Previous customer service experience
- Written and verbal communications
- Proficiency in English
- 1+ years customer service experience
- email + phone experience
Desired Qualifications
- Experience with Zendesk
- Proactive, passionate about providing exceptional customer service and solving customer problems
- Agile mindset, with confidence in multi-tasking and independently managing BAU workload
- Works well in a team environment and is comfortable taking direction
- email + phone experience preferred
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