Customer Service Representative
On-siteCasper, Wyoming, United States
Job Summary
Receive quotations, purchase orders, and order changes from domestic customers, OEMs, and distributors via telephone, email, fax, or walk-in. Prepare quotations for standard and non-standard items, write orders, and relay pertinent information to customers and suppliers. Coordinate with other departments on purchase orders, support the Outside Sales Team, and interface with suppliers on technical, pricing, and delivery issues. Use ERP systems to retrieve customer and stock status information, track inquiries, and ensure correct codes are applied. Address and resolve customer requests or complaints using a positive approach, assist accounts receivable with payment and credit holds, and generate accurate documentation. Maintain a safe, clean work area, adhere to safety guidelines, and develop ideas to improve customer service and systems.
Required Qualifications
- High school diploma or equivalent
- Excellent written & oral communication
- Strong relationship building skills
- Detail oriented
- Solid organizational skills
- Ability to prioritize
- Ability to multi-task in a fast-paced work environment
- Strong computer skills including use of MS Office (Word, Excel & Outlook)
- Willingness to learn new software programs
- Good listener
- Above average reasoning ability
- Ability to make minimal mistakes
- Ability to be a good learner
- Ability to assimilate product knowledge and skills
- Ability to work with a wide variety of people and personalities
- Regular and punctual attendance
- Knowledge of parts and nomenclature
- Demonstrated ability to work well with customers and suppliers
- Ability to receive telephone, email, fax or walk-in requests
- Ability to prepare quotations on standard and non-standard items
- Ability to write orders
- Ability to relay pertinent quote or order information to customers and suppliers
- Ability to coordinate with other departments in handling purchase orders
- Ability to provide service and support to customers and the Outside Sales Team
- Ability to use ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders
- Ability to ensure that correct codes are used for retrieving and inputting information
- Ability to track and follow up on inquiries, quotations and orders through our ERP systems
- Ability to work closely with suppliers and warehouse expeditors regarding deliveries of scheduled shipments
- Ability to obtain and forward required documentation to customer
- Ability to interface with our suppliers on technical, pricing and delivery issues
- Ability to respond to inquiries in a timely manner with good phone selling skills
- Ability to assist accounts receivable with payment and credit hold issues
- Ability to assist in managing supplier relationships
- Ability to address and resolve all customer requests and/or complaints utilizing a positive, creative approach
- Ability to collaborate with all appropriate departments and personnel to ensure customer satisfaction
- Ability to develop ideas that help MFCP improve customer service, systems and procedures
- Ability to maintain a safe, clean and organized work area
- Ability to adhere to strict Safety Guidelines
Desired Qualifications
- Experience with Epicor Prophet 21
- Experience with distribution
- Familiarity with our product lines
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.