Customer Service Representative

The Customer Service Representative I provides high-level customer service for MFA Oil customers and handles daily sales and deposit duties, processes payments, maintains inventory records, and completes bank deposits. Responsibilities include daily sales/deposit reporting, updating stock sheets, applying payments to accounts, handling petty cash reimbursements with proper documentation, assisting with tax-exemption forms, answering phones and greeting customers, following MFA Oil’s “Out of Gas” procedures, processing correspondence, handling new customer documentation and safety forms, maintaining filing systems, assisting with sales and collections, obtaining propane certification and filling tanks as required, maintaining relationships with employees, keeping a clean work area, adhering to policies, following the posted schedule and clocking procedures, communicating with management/vendors/customers, informing supervisors of issues, and performing other duties as assigned. The role requires a high school diploma or equivalent, legal right to work in the United States, 18+ years of age, some travel for training, English communication skills, successful pre-employment drug screening and background check, basic accounting understanding, proficiency with computers and Microsoft Office, ability to learn new concepts, mathematical ability for change/reports/accounting, attention to safety and environment, and physical ability to sit/stand for long periods and lift up to 50 pounds. Preferred skills include 1-3 years of customer service experience, time management, attention to detail, quick concept grasp, teamwork, fast-paced work, setting priorities, and planning capabilities.