Customer Service Representative
Hybrid · Irving, Texas, United States
Job Summary
Customer Service Representative Associate II in a hybrid environment delivering high-quality service to external and internal customers. Responsible for order processing (SAP/Magento), maintaining data and process documentation, coordinating with Master Data, Pricing, Supply Chain, and Finance/Tax, analyzing sales and order accuracy, and supporting training materials and system improvements. Acts as the primary contact for designated accounts, handles inquiries and issue resolution, and collaborates with cross-functional teams to ensure efficient operations and customer satisfaction, with experience in data entry, order management platforms, and e-commerce tools.
Required Qualifications
- High school diploma / GED
- Three (3)+ years of demonstrated success in a customer service role(s)
- Minimum of one (1) year of SAP experience, with comfort using online order management platforms
- Advanced PC skills including Microsoft Outlook, Excel, Teams, Word, and SharePoint
- Excellent written and verbal communication skills, with the ability to interact professionally across remote and onsite settings
- Strong attention to detail with proactive problem-solving abilities
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