Customer Service Representative

Process orders, prepare correspondence, and fulfill customer needs to ensure satisfaction. Ensure timely material setup, manage proofing and validation timelines, and respond to specification changes. Submit project changes through internal systems, monitor open orders for lead time challenges, and process customer complaints with corrective actions. Support pricing requests, monitor inventory availability, prepare purchase orders, and review business reports. Monitor team workload, share best practices, and support continuous improvement initiatives. Requires high school diploma, two years of relevant experience, and proficiency in ERP platforms and Microsoft Excel. Based in an office with occasional production/warehouse time.