Customer Service Representative (Member Services)
On-site · Appleton, Wisconsin, United States
Job Summary
Member Services Representative role focused on serving as a liaison between the company and customers/members. Responsibilities include handling large volumes of inbound and outbound calls, identifying customer needs, researching issues, providing solutions, resolving complaints, upselling products when opportunities arise, maintaining clear records in the call center database, and meeting personal/team targets. The position supports clerical duties (reception, data entry, filing, billing, receipting, mail distribution, reporting) and requires strong communication, organization, and relationship-building skills.
Required Qualifications
- Computer Literacy
- Phone and email etiquette
- Friendly demeanor
- Conservative Values
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