Customer Service Representative

Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns while replying to emails, social media, or connecting consumers to the proper department. Maintain a high level of professionalism to establish positive rapport with every caller and update customer information in the database during and after each interaction. Schedule appointments and create optimal routes for technicians, helping with billing issues and assisting the management team with ongoing tasks. Represent and promote the brand while working independently to prioritize responsibilities. Bilingual candidates are a plus. This role offers paid vacation, major US holidays, and paid sick days.