Customer Service Representative- Medical
On-siteTaylor, Michigan, United States
Taylor, Michigan, United StatesOn-sitePart TimeHigh School Or Equivalent
Part TimeHigh School Or Equivalent
Job Summary
Conduct appointment scheduling, patient intake, and fee collection while managing electronic and manual filing. Answer telephone calls, address patient inquiries and complaints, and verify insurance enrollment. Register new patients with complete demographic and assessment data, monitor lobby traffic every 30 minutes, and ensure provider schedules meet required protocols. Make reminder and no-show calls, correct chart errors, and maintain cash drawer balances. Work weekends and shifts as necessary, maintaining confidentiality and presenting a positive image of Western Wayne Family Health Center.
Required Qualifications
- High School Diploma or equivalent
- Must monitor lobby area a minimum of every 30 minutes
- Answer telephone calls in a timely and professional manner
- Answer patient questions and address complaints
- Schedule and/or reschedule all appointments
- Register new patients with thorough and complete entries
- Required to work closely with patients and associates
- Accepts feedback from patients, visitors, clinic employees, physicians and general public
- Speaks and writes clearly, concisely, and appropriately
- Listens carefully
- Communicates tactfully
- Understands that all confidentiality and privacy considerations are respected
- Presents a positive image of Western Wayne Family Health Center at all times
- Carries out assignments with little need for direction
- Maintains confidentiality
- Provides proper notification of absence and tardiness
- Works weekends and shifts when necessary
- Knowledge of general medical language and procedures
- Knowledge of multiple insurance plans and government programs
- Experience with widely used computer software i.e., Microsoft Office, Outlook and healthcare software
- Skilled at providing excellent and focused customer service
- Capable of working in a complex work environment, without requiring constant supervision
- Ability to maintain confidentiality at all times
- Knowledge of organization policies and procedures
- Skilled in exercising initiative, appropriate judgment, problem-solving and decision making
- Skilled in developing and maintaining effective relationships with patients and customers
Desired Qualifications
- One (1) year experience in a clinic or medical office, preferred
- One (1) year experience working with an electronic medical record system, preferred
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