Customer Service Representative
$41,600–$52,000 year
On-site · Albany, California, United States
Job Summary
On-site Customer Service Representative at Mechanics Bank handles teller transactions, cash handling, and customer referrals while delivering high-quality service. Under supervision, performs routine to moderately complex banking transactions, assists customers with inquiries, account maintenance, and balance/cash handling, and supports branch operations. Requires adherence to policies and regulatory guidelines, familiarity with banking products and services, and ability to educate customers on mobile/online banking; emphasizes accuracy, attention to detail, and professionalism in person and over the phone.
Required Qualifications
- High School Degree or GED required
- 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred
- 1 year in customer service and cash handling experience in a customer facing role required
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