Customer Service Representative
$41,600–$52,000 year
On-site · Santa Maria, California, United States
Job Summary
On-site Customer Service Representative at Mechanics Bank performing routine teller transactions, cash handling, and account maintenance while delivering high levels of service. Responsibilities include processing deposits, withdrawals, check cashing, payments, transfers, and statements, assisting with reconcilement and safe deposit access, supporting branch operations, and making proactive product referrals. Emphasizes accuracy, regulatory compliance (Bank Secrecy Act/AML), and customer education on banking technology (mobile/online banking), with a focus on courteous conduct, professional appearance, and in-person service. Travel is 0-10% and the role requires a high school education and at least 1 year of banking/customer service experience.
Required Qualifications
- High School Degree or GED required
- Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services
- 1 year in customer service and cash handling experience in a customer facing role required
- Excellent interpersonal skills, attention to detail, and customer service
- Ability to work independently and collaborate effectively as a team member
- Knowledge of applicable Bank policies and procedures
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