Customer Service Representative
$41,600–$52,000 year
On-site · Oakland, California, United States
Job Summary
Customer Service Representative at Mechanics Bank working on-site in Oakland, CA. Handles routine to moderately complex teller transactions (deposits, withdrawals, check cashing, payments, transfers, mail/night drop), assists with account reconcilement and maintenance, and delivers proactive customer service and product referrals. Key responsibilities include cash handling and balancing, compliance with banking policies and regulations (BSA/AML), reviewing transactions for red flags, assisting with branch operations (opening/closing) and educating customers on banking technology (mobile/online). Requires high school diploma or GED and 1 year of banking/customer service experience; ability to work with attention to detail and in-person customer interactions. Salary range $20.00-$25.00/hour with benefits; travel 0-10% as described.
Required Qualifications
- High School Degree or GED required.
- Additional experience may be considered in lieu of degree.
- Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
- 1 year in customer service and cash handling experience in a customer facing role required.
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