Customer Service Representative
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Engage with customers via inbound and outbound calls, providing friendly and professional support. Actively listen to concerns and deliver effective, timely resolutions while using internal systems to manage accounts, process claims, and retrieve information. Identify upsell opportunities and clearly explain products, services, and processes. Escalate complex issues to the appropriate team and strive for first-call resolution through strong problem-solving skills. Stay current with training, meetings, and process updates. Maintain excellent attendance and punctuality while multitasking in a dynamic, fast-changing environment. Submit to a Level II background investigation, drug screening, and pre-employment testing.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to type at least 20 WPM
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Windows operating systems
- Dependable and punctual with a strong work ethic
- Skilled in troubleshooting, conflict resolution, and follow-up
- A customer-first mindset: empathetic, patient, and responsive
- Ability to multitask, stay organized, and manage time independently
- A team player with a positive attitude and strong interpersonal skills
- Comfortable working in a dynamic, fast-changing environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigation
- Must be willing to submit to drug screening
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