Customer Service Representative - Mattawan Area
$48,000–$68,000 year
On-siteMattawan, Michigan, United States
Job Summary
Respond to customer inquiries regarding product specifications, orders, and delivery schedules. Process customer orders accurately and efficiently, ensuring timely delivery and proper documentation. Collaborate with production and logistics teams to resolve product delays or shipping issues. Maintain detailed records of customer interactions, transactions, and feedback. Provide technical assistance and product information to customers and sales teams. Investigate and resolve customer complaints related to product quality or service. This role supports manufacturing firms in Mattawan, MI, requiring 2+ years of customer service experience, preferably in a manufacturing or industrial setting.
Required Qualifications
- High school diploma or equivalent
- Associate's degree
- 2+ years of customer service experience
- Excellent communication and interpersonal skills
- Proficient in CRM software
- Proficient in Microsoft Office Suite
- Strong problem-solving abilities
- Attention to detail
- Ability to work effectively in a fast-paced environment
- Ability to manage multiple priorities
Desired Qualifications
- Associate's degree preferred
- Customer service experience in a manufacturing or industrial setting
- Experience with ERP systems (e.g., SAP, Oracle)
- Familiarity with lean manufacturing principles
- Ability to read and interpret technical drawings or specifications
- Certification in a relevant area (e.g., Six Sigma Yellow Belt, APICS Basics)
- Bilingual proficiency (especially Spanish or other languages prevalent in manufacturing workforces)
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