Customer Service Representative - Marmet
On-siteMarmet, West Virginia, United States
Job Summary
Provide exceptional customer service by promptly addressing inquiries and resolving issues as the first point of contact for clients. Serve customers in a professional manner while identifying needs to recommend appropriate banking products and services. Process transactions accurately, including deposits, withdrawals, and transfers, and educate clients on self-service options for online and mobile banking. Maintain accurate customer records in compliance with regulations and collaborate with internal teams to address complex issues. This on-site role at City National Bank requires a high school diploma or equivalent, with a college degree preferred, and involves working in a fast-paced environment. Candidates must possess strong communication skills, problem-solving abilities, and proficiency in banking software systems.
Required Qualifications
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Proficient computer skills and familiarity with banking software and systems
- Ability to work in a fast-paced environment and adapt to changing priorities
- Professional demeanor and ability to build rapport with customers
Desired Qualifications
- college degree
- Previous customer service experience in a banking or financial institution
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