Customer Service Representative
On-siteSparta, Tennessee, United States
Job Summary
Take all customer calls and return messages daily, while also replying to email messages and maintaining customer master files with pertinent changes. Assist customers with problems by resolving issues with the help of the appropriate person or providing solutions involving shortages, overages, pricing, and delivery matters with Product Manager assistance. Maintain a working knowledge of new products and specifications, and navigate customer accounts using various software applications to track open orders and expedite high-priority shipments. Correct discrepancies and deliver effective solutions with a positive attitude, ensuring accurate data collection across multiple applications.
Required Qualifications
- solid experience within Manufacturing and Customer Service
- Experience with MRP/ERP systems
- Familiarity with web browsers and demonstrated ability to work with tailored in-hour applications
- Ability to translate technical information/instructions into verbiage that our customer base will understand
- Ability to apply knowledge to new situations and use common sense to resolve customer questions
- Positive, can-do attitude
- The ability to think critically and resolve conflict
- Ability to multi-task, prioritize and manager time effectively
- The ability to collect data from multiple applications, quickly and accurately
- Consistently curious about technology
- action-orientated
- flexible
- problem solver
- excellent written and verbal communication skills
- be able to deliver effective solutions with a positive upbeat attitude
- comfortable utilizing a variety of software applications to navigate customer accounts, research and review orders, and resolve customer concerns
- Maintain a working knowledge of any new products and product specifications
- Take all customer calls and return messages daily
- Assist customer with problems and resolve issues with the help of the appropriate person
- Maintain customer master files with any pertinent changes
- Reply to email messages daily
- Provide solutions to problems with assistance of Product Manager, including customer shortages/overages, pricing issues, and delivery issues/notify customer and team members
- work in Sparta TN
Desired Qualifications
- Master's degree preferred
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