Customer Service Representative
On-site · Kingston, Oklahoma, United States
Job Summary
Customer Service Representative responsible for handling warranty claims from customers and dealers, communicating claim status via phone, email, and written correspondence; verify warranty eligibility and documentation; coordinate with production, quality, and service teams to resolve issues; maintain accurate records in company systems; identify recurring issues to support continuous improvement; provide exceptional customer service in potentially escalated situations while following company policies, safety procedures, and quality standards.
Required Qualifications
- High school diploma or equivalent required
- Previous customer service experience required
- Proficient in basic computer systems and data entry
- Strong verbal and written communication skills
- Ability to handle multiple tasks while maintaining accuracy and attention to detail
- Strong problem-solving skills with a customer-focused mindset
- Ability to work independently and as part of a team
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