Customer Service Representative - Manufacturing
On-siteMount Holly, North Carolina, United States
Job Summary
Serve as the primary liaison between A&E and customers by responding to inquiries via phone, email, fax, or EDI systems. Process and manage customer orders accurately and efficiently while providing administrative support to the Customer Service team. Maintain accurate records, ensure timely follow-up on requests, and collaborate with internal teams to meet customer needs. Work safely in a fast-paced office environment, performing additional duties as assigned based on business requirements. Interact professionally with team members, vendors, and visitors. This role offers a stable, full-time schedule Monday through Friday and provides an opportunity to work with a global leader in the textile industry.
Required Qualifications
- Minimum of 1 year of customer service experience (textile industry preferred)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong data entry and 10-key skills with good basic math ability
- Excellent verbal and written communication skills
- High attention to detail with strong organizational skills
- Self-motivated with the ability to manage multiple priorities
- Ability to work both independently and in a team environment
- Must successfully complete drug screening and background check
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