Customer Service Representative
On-site · Oak Ridge, Tennessee, United States
Job Summary
CSR provides professional support to customers and MVP sales team, handling order inquiries, lead times, order review, documentation, and customer communication from initial contact through order fulfillment. Responsibilities include answering inquiries via phone and email, tracking order status and ETAs, processing quotes and sales orders (domestic and international), maintaining customer reports, handling product return inquiries via RMA processes, supporting accounts receivable questions, and performing other duties as assigned.
Required Qualifications
- 2+ Years of Customer Service Experience
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- High School Diploma or GED
- Uphold MVP company values (Family. Friendly. Forward.)
- Excellent interpersonal and communication skills both written and verbal
- Active listening: identifies concerns and responds appropriately
- Critical thinking with the ability to dive deep into situations to provide effective solutions
- Empathy, maintains patience and composure in difficult situations
- Product /Service Knowledge: Willingness to learn the product line to better support our customers
- Attention to detail: Accurately records information and follows processes
- Adaptability, adjusts to changes in systems, policies, and customer needs
- Accountability, takes ownership of tasks and outcomes, follows through on commitments, makes informed decisions and accepts results, demonstrates reliability and consistency, team player.
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