Customer Service Representative
$41,600–$45,760 year
On-sitePortland, Oregon, United States
Job Summary
Greet customers upon arrival, qualify the vehicle, and determine specific needs. Assure customers of the collision repair and claims process while obtaining necessary information. Take photos to document estimates and note non-collision damage or maintenance issues. Set up appointments for estimates or repairs, perform pre-repair inspections, and maintain contact to inform clients of anticipated delivery date changes. Review vehicles post-repair for condition. File paperwork as needed. Fulltime Monday through Friday with no weekends; competitive pay, medical and dental, paid time off, holiday, I-CAR training, and 401k match.
Required Qualifications
- Strong interpersonal skills
- Empathy
- Knowledge of sales and customer service
- Well organized
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