Customer Service Representative (m/v/d)
On-siteBergen op Zoom, North Brabant, The Netherlands
Bergen op Zoom, North Brabant, The NetherlandsOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Manage customer inquiries and serve as the primary contact point for Belgian clients to ensure a high service level. Process and manage customer orders from initiation to completion, coordinating deliveries with logistics and supply chain teams. Ensure products are delivered on time, fully documented, and with correct pricing and bonus calculations within ERP systems. Proactively identify and resolve customer issues while collaborating with internal teams such as Sales, Supply Chain, and Finance. Adhere to internal and external audit requirements and report to the Customer Service Team Lead Benelux.
Required Qualifications
- Professional experience in customer service, order processing, or logistics/supply chain
- Operational experience with the use of SAP
- Good knowledge of MS Office
- Fluent Dutch and good knowledge of English
- Completed mbo+ or hbo education, or equivalent work and thinking level
- Customer-oriented, structured, and detail-oriented mindset
- Team player with a proactive mindset
- Full-time employment (40 hours)
- Hybrid work arrangement (2 days per week remote work possible)
- Location in Bergen op Zoom, Noord-Brabant, Nederland
Desired Qualifications
- Some knowledge of French is a plus
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