Customer Service Representative
$49,920–$56,160 year
On-site · Salt Lake City, Utah, United States
Job Summary
Customer Service Representative role in the building materials industry focusing on professional, integrity-driven customer support. Responsibilities include handling customer calls and information requests, processing orders and backorders, tracking order status, providing timely quotations follow-up, and learning Alliance's door and millwork products. Requires navigating multiple programs efficiently, delivering clear communication within a team-oriented environment, and performing duties with minimal supervision in a fast-paced office setting. Core emphasis on accurate order entry, timely responses, and professional interaction to exceed customer needs, with a safety-sensitive workplace protocol.
Required Qualifications
- Minimum of two (2) years experience in a customer service-oriented office environment
- Familiarity with the millwork/building industry is preferred
- Proficiency in Outlook, Word, and Excel
- Strong written and verbal communication skills
- Ability to enter orders for basic stocked products and track order status
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