Customer Service Representative
$63,440–$63,440 year
On-siteSimpsonville, South Carolina, United States
Job Summary
Manage customer enquiries, provide job progress updates, and handle scheduling to meet requirements and KPIs. Reply to incoming calls regarding products, services, and general information while adhering to departmental scripts for difficult situations. Maintain accurate databases with progressing work and client details, utilizing standard technology for all duties. Participate in training meetings to ensure up-to-date policy and product knowledge, and provide thorough follow-ups to interactions. This role supports existing clients and expands services to new ones at Lose Design, a firm creating spaces for life that balances budget, function, and aesthetics.
Required Qualifications
- Previous work in a customer-facing position
- High school diploma, G.E.D. or equivalent
- Must have access to reliable transportation
- Excellent customer service skills and attitude
- Problem-solving skills
- Proficient with office equipment
- Attention to detail
- Excellent written and verbal skills
- Excellent interpersonal skills
- Self-motivated and team-orientated
- Previous customer service experience
- Ability to work as a member of a team
Desired Qualifications
- Knowledge of Office Suite preferred
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