Customer Service Representative

Develop and maintain positive relationships with Metro customers by acting as the first point of contact for inquiries and concerns. Schedule outbound and inbound carrier appointments and manage new or changed carrier setups in the Warehouse Management System (WMS). Process EDI customer orders, correct error alerts, and input requested adjustments such as quantity changes or deletions directly into WMS. Coordinate with warehouse operations to accommodate rush orders and manually adjust inventory status for special orders including donations and destruction. Create and run reports from WMS, file documents, scan BOLs, and manage purchase orders. Respond to emails with solutions-oriented content and report customer feedback to management. Primarily work in an office environment with limited time in the warehouse.