Customer Service Representative - Lodging Tax
$35,360–$41,600 year
On-site · Fresno, California, United States
Job Summary
Customer Service Representative for Lodging Tax responsible for local tax collection and administration across jurisdictions in multiple states. Key duties include providing customer service to taxpayers, businesses, and the public primarily via phone and email; processing and reviewing tax returns, forms, applications, and payments daily; notifying, reviewing, and resolving outstanding taxpayer compliance issues; applying knowledge of local tax and business license ordinances; reconciling and reporting tax revenue monthly; resolving revenue discrepancies; and analyzing taxpayer data for refunds and potential audits. Requires strong Excel/Outlook/Word skills, excellent communication, high accuracy in data entry and analysis, and the ability to work independently under a heavy workload. Base salary for Fresno, CA ranges $17.00-$20.00 per hour.
Required Qualifications
- Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word
- Excellent verbal and written communication skills and ability to manage a large call volume
- Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements
- Proven high level of accuracy and review in data entry and analysis
- Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills
- Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.