Customer Service Representative (Loan Consultant II)
On-site · Suffolk, Virginia, United States
Job Summary
Customer Service Representative (Loan Consultant II) at Lendmark Financial Services focuses on delivering exceptional customer experiences while providing personal loan solutions. Responsibilities include greeting and assisting customers in person and by phone, processing credit and employment verifications, handling payments, distributions and loan closings, managing account activities and collections communications, preparing reports and documentation, operating the cash drawer, and actively marketing branch products and services. The role requires 2-4+ years in consumer finance or related experience, strong communication skills, cash handling and computer proficiency, and the ability to work with minimal supervision. Preferred qualifications include an Associate's or Bachelor's degree and bilingual Spanish/English capabilities. Office environment, full-time schedule, with compensation based on experience and incentive opportunities.
Required Qualifications
- High School Diploma or GED
- 2-4+ years consumer finance or related experience
- Cash handling; computer skills; customer service skills
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of Microsoft Windows, Excel and Word
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