Customer Service Representative (Loan Consultant I)
On-site · Madison, Alabama, United States
Job Summary
The Loan Consultant I provides exceptional customer experience while offering personal loan solutions, focusing on building a customer base through sales, loan extensions, and merchant referrals. Responsibilities include greeting and assisting individuals in person and by phone, processing credit and employment verifications, handling payments and loan closings, managing account activities (including collections), preparing reports and documentation, operating a cash drawer, and actively marketing branch products and services. Requires strong cash handling, computer and communication skills, and the ability to work with minimal supervision; preferred qualifications include an associate or bachelor’s degree and bilingual Spanish/English capabilities.
Required Qualifications
- High School Diploma or GED
- 0-2 years consumer finance or related experience
- Cash handling
- computer skills
- customer service skills
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of Microsoft Windows, Excel and Word
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