Customer Service Representative (Loan Consultant I)
On-siteMcDonough, Georgia, United States
Job Summary
Greet, assist, and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, record information, and process payments and distributions. Approve loans up to established limits, complete loan closings, handle collection account activities, and operate the cash drawer for deposits and balance maintenance. Prepare reports, correspondences, and transaction documentation while actively marketing branch products and services to individuals. Attain monthly goals for business generation, compliance, and customer experience accuracy. This Loan Consultant I builds a customer base through personal loan solutions and merchant referrals at Lendmark Financial Services, which serves underserved customers across 24 states with over 500 branches.
Required Qualifications
- High School Diploma or GED from accredited institution
- 0-2 years consumer finance or related experience
- Cash handling
- Computer skills
- Customer service skills
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of Microsoft Windows, Excel and Word Applications
Desired Qualifications
- Associates or Bachelor's Degree
- Bilingual, Spanish/English
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