Customer Service Representative
On-site · Angeles City, Central Luzon, Philippines
Job Summary
Assist customers by answering inquiries and providing information about products and services; deliver exceptional customer service through phone, email, and other communication channels; build positive relationships with customers and identify their needs; accurately document customer interactions and maintain records; collaborate with team members to achieve service and performance goals; participate in training and development programs to learn sales and lead generation techniques; support business growth by identifying potential opportunities when appropriate.
Required Qualifications
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Previous customer service experience is an advantage but not required
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